SUPERSCOREAI · app privacy
SuperScoreAI app privacy policy
TRANSCEND NATIVE LABS PRIVATE LIMITED operates SuperScoreAI, also called SuperScore, including the Android and iPhone learning apps and student web application. This notice explains how information is used in those services. Contact support@transcendnative.ai for privacy questions and requests.
Account and learning information
We use your phone number and authentication identifiers to sign you in and maintain your account. Profiles and enrollment may include student and parent names, email, grade, board, course and learning goals. We save answers, test attempts, results, progress and learning activity to deliver practice, reports, recommendations and tutoring.
Photos, files and voice
If you upload a question, answer sheet or other learning file, its contents are transmitted for recognition, evaluation or tutoring. Voice features transmit microphone audio and conversation content to provide the interaction you request. Saved transcripts, responses and learning results can form part of your learning history. Please avoid including unrelated personal information in uploads or conversations. Microphone and camera permissions can be managed in device settings.
Payments and notifications
Where paid access is offered, we use purchase details, transaction references and payment status to manage access, support and refunds. Payment processors handle payment details under their own notices. If you enable push notifications, notification tokens and preferences are used to deliver permitted messages. You can disable notifications in app or device settings.
Payment-provider processing
When you use Razorpay Checkout, account/contact and purchase information, device identifiers and checkout interactions may be processed by Razorpay for payment delivery, account support, fraud prevention, analytics, and its described offers or marketing services. Payment details are handled by the payment provider. Its independent processing, retention and choices are described at https://razorpay.com/buyer-privacy-notice/. This is separate from displaying advertisements inside SuperScoreAI.
Technical information and measurement
Hosting and application services process network and technical information, such as IP address, device or installation identifiers, app version, update requests, usage events and errors, to operate, secure and improve the service. We also measure registration and purchase conversions, including campaign identifiers and contact information where used by configured conversion services. The app does not display third-party advertisements.
Providers and disclosures
Providers supporting hosting and storage, authentication and messaging, AI recognition and tutoring, payments, notifications, updates and conversion measurement process information needed for these functions. These include Google Cloud/Firebase and Google AI services, Fast2SMS, Razorpay, OtaKit and, where conversion measurement is enabled, Meta. Our AI infrastructure may use additional processors for the feature you request. Data may be processed outside India. Provider processing and legally required security or abuse records are subject to applicable provider terms and retention practices. We may disclose information where required by law or needed to address fraud, security incidents or legal claims.
Retention and deletion requests
We retain account information and saved learning history while the account is active, including uploaded material needed to display its learning records. You can request deletion of the account and associated data using the account-deletion page below. We aim to acknowledge requests within 7 calendar days and complete removal from active systems within 30 calendar days after verifying your authority. We explain any justified exception or delay. This is a manually handled request process, not an instant deletion service.
Records kept separately
Only records needed for legitimate legal, accounting, security or dispute purposes are retained after account deletion. Company books and supporting payment vouchers are kept for at least the eight financial years preceding the current financial year, or longer where required. This does not justify retaining all student learning history. Our retention targets are up to 90 days for routine technical/security logs (required platform audit records may be kept for up to 400 days) and expiry of backup copies within 90 days after active-system deletion, subject to legal holds. A minimal deletion-request audit is retained for 12 months. Backup expiry, restored-copy handling and provider-held records must be included in fulfillment of a deletion request.
Your choices and younger students
You can request access, correction or deletion, withdraw optional consent where applicable and raise a privacy concern with support@transcendnative.ai. We verify identity before disclosing or deleting account information; do not email passwords, OTPs or full card details. The initial Android release is intended for ages 13 and older. Parents or guardians should assist students under 18 and can contact us about a child’s information. Please contact us if information has been submitted without appropriate authority.
Security and contact
We use access controls and technical safeguards, but no online service can guarantee absolute security. Contact support@transcendnative.ai, TRANSCEND NATIVE LABS PRIVATE LIMITED, Villa No A-05, Sy No 185, Pride Crosswings, Jigani, Anekal, Bengaluru 560105, Karnataka, India. We may update this notice as the service and its practices change.